Frequently Asked Questions
General Questions
What areas do you serve?
LIL TJ'S Party Rentals proudly serves Jacksonville, Jacksonville Beach, Atlantic Beach, Neptune Beach, Orange Park, Arlington, Mandarin, and many surrounding Northeast Florida communities.
How far in advance should I book?
We recommend booking as early as possible, especially during weekends, holidays, spring, and summer months. Popular rentals can sell out quickly.
Do you require a deposit?
Yes. A deposit is required to reserve your rental and secure your event date.
What forms of payment do you accept?
We accept most major credit cards and other electronic payment methods. Contact us for current payment options.
What happens if it rains?
Safety comes first. If severe weather is expected, we'll work with you to reschedule your event whenever possible.
Do you deliver, set up, and take down the equipment?
Yes! Our team handles delivery, setup, and pickup so you can focus on enjoying your event.
Bounce House & Water Slide Questions
Are your inflatables cleaned and sanitized?
Absolutely! Every bounce house and water slide is cleaned, sanitized, and inspected before each rental.
How much space do I need for a bounce house or water slide?
Space requirements vary depending on the inflatable. Check the product description or contact us, and we'll help determine the best fit for your yard or venue.
Do I need electricity?
Yes. Most inflatables require a standard electrical outlet within 100 feet of the setup area. If power is unavailable, we offer generator rentals.
Can inflatables be set up on concrete or pavement?
Yes. We can set up on grass, concrete, asphalt, and other approved surfaces. Let us know your setup area when booking.
Can adults use the bounce houses?
Some inflatables are suitable for adults, while others are designed specifically for children. Ask us which units work best for your event.
Silent Disco Questions
What is a Silent Disco?
A Silent Disco is a unique party experience where guests listen to music through wireless headphones instead of traditional speakers. Each guest can choose between multiple music channels and control their own volume.
Does the Silent Disco package come with a DJ?
No. Our Silent Disco rentals do not automatically include a DJ.
How do guests listen to music without a DJ?
You have two options:
- Rent our MP3 players that come preloaded with music playlists.
- Hire one of our Silent Disco Operators to manage the music and ensure everything runs smoothly throughout your event.
What is a Silent Disco Operator?
A Silent Disco Operator is a member of our team who handles the music setup, assists guests, changes playlists, monitors equipment, and helps keep the party running smoothly.
Can I use my own DJ?
Absolutely! Your DJ can connect directly to our Silent Disco transmitters and broadcast music to the headphones.
Can I connect my own phone, tablet, or laptop?
Yes. Most smartphones, tablets, laptops, and audio devices can connect to our Silent Disco system.
How many channels are available?
Our Silent Disco headphones allow guests to switch between multiple music channels, giving everyone the ability to listen to their favorite genre.
Are Silent Discos good for neighborhood parties?
Yes! Since the music is played through headphones instead of speakers, Silent Discos are perfect for neighborhoods, parks, apartment complexes, weddings, and venues with noise restrictions.
How many headphones can I rent?
We offer packages for small gatherings, birthday parties, weddings, corporate events, school functions, and large-scale events with over 100 guests.
Photo Booth Questions
Do attendants come with the photo booth?
Depending on the package selected, an attendant may be included. Contact us for package details.
Can guests instantly share their photos?
Yes! Many of our photo booth packages allow guests to instantly text, email, or download their photos.
Movie Night Questions
What comes with a Movie Night package?
Our Movie Night packages can include:
- Large inflatable movie screen
- Projector
- Sound system
- Setup and breakdown
Do you provide movies?
No. Customers are responsible for providing or legally streaming the movie content.
Tables, Chairs & Tent Rentals
Do you set up tables and chairs?
Yes. Setup options are available depending on your rental package.
Are your tents waterproof?
Our tents provide protection from sun and light rain; however, severe weather conditions may require adjustments for safety.
Booking Questions
How do I reserve my event?
You can book directly through our website, submit an inquiry form, call, text, or email us.
What if I have additional questions?
We're always happy to help! Contact our team and we'll assist you in choosing the perfect rentals for your event.
Still Have Questions?
Contact LIL TJ'S Party Rentals today and let us help create an unforgettable event for your family, school, church, business, or community gathering.
FAQ — Weather Cancellation & No-Refund Policy ☔️🌬️
Summary: No refunds for rain or high winds. We reserve the right to refuse service for unsafe weather and NO refund will be issued if weather is bad or wind is high. We will reschedule your booking in the future free of charge. ⚠️🔁
What is the weather cancellation policy?
Safety comes first. If conditions are unsafe due to rain, high winds, or severe weather, we may refuse service. No refunds will be provided for weather-related cancellations. We will offer a free reschedule to the next available date. 📅✅
Will I get a refund if my booking is canceled because of weather?
No. If we cancel or refuse service because of rain or high winds, we do not issue refunds. Instead, we reschedule at no additional charge. This keeps everyone safe and preserves service quality. ❌🔁
Can I cancel early because of bad weather and get a refund?
Customer-initiated early cancellations due to weather follow the same rule. No refunds will be issued for early cancellations that are weather related. You may request a free reschedule instead. 📞✉️
What does "we reserve the right to refuse service" mean?
It means our team can cancel a scheduled appointment on safety grounds. Examples include heavy rain, gusting winds, or any condition that risks people or equipment. Refusal is final for that slot and is not eligible for a refund. ⚠️🌧️
How do I reschedule my appointment after a weather cancellation?
Rescheduling is simple and free. We will contact you with available dates. You can also contact our support to pick a new slot. Reschedules are honorably offered at no extra cost. 🔁📅
How will I be notified about weather cancellations?
- We send email notifications for weather cancellations. ✉️
- We call or text urgent updates when needed. 📞
- Check your booking confirmation for reschedule instructions. 📲
Are there any exceptions to the no-refund policy?
The no-refund rule applies specifically to weather-related cancellations or early weather-based customer cancellations. Non-weather cancellations or other issues will be handled per our standard terms. Contact support for clarifications. ℹ️
Why no refunds for weather?
Weather creates safety and operational limits. Refunding for weather would undermine our ability to prioritize safety and maintain service standards. Free rescheduling ensures fairness and reliability. ⚖️
Need help or more details?
If you have questions about your specific booking, reach out via the contact method on your confirmation. We will explain options and book your free reschedule. 🤝